Privacy Policy
Last updated: 17 September 2026
Warm Homes Group Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection law.
1. Who we are
Warm Homes Group Ltd is the data controller responsible for the personal information collected through this website.
Warm Homes Group Ltd
1 Graham Road
Dolgarrog
Conwy
Wales
LL32 8JL
Email: info@warmhomesgroup.co.uk
Telephone: 03333 394632 or 07710 050223
Company number: 13990003
2. Information we collect
We may collect and process the following information:
Your name
Your email address
Your telephone number
Your postal address, where relevant
Information you provide through our contact forms, by email or over the telephone
Details relating to your enquiry and the services you are interested in
Records of our communications with you
Technical information about your visit to our website, including your IP address, browser type, device type and pages visited
Cookie and analytics information, where you have provided consent
Please do not provide sensitive personal information through the website unless we specifically ask you to do so.
3. How we collect your information
We may collect personal information when you:
Complete a contact or enquiry form
Contact us by telephone or email
Request information about our services
Become a customer or supplier
Use or browse our website
Accept optional cookies or analytics
We may also receive information from contractors, professional advisers, referral partners or publicly available sources where this is lawful and relevant to our services.
4. How we use your information
We may use your personal information to:
Respond to enquiries
Provide quotations and information about our services
Arrange appointments, surveys or work
Deliver and manage services
Communicate with customers, suppliers and contractors
Process payments and maintain financial records
Manage our business and customer relationships
Improve our website and services
Keep our website secure and prevent fraud
Meet our legal, regulatory and contractual obligations
Send marketing communications where you have consented, or where another lawful basis applies
5. Our lawful bases
We only process personal information where we have a lawful reason to do so. Depending on the circumstances, we may rely on:
Contract: where processing is necessary to provide a quotation, take steps at your request or fulfil an agreement with you.
Legitimate interests: where processing is reasonably necessary to operate and improve our business, respond to enquiries, maintain security or manage customer relationships.
Legal obligation: where we must process information to comply with tax, accounting, regulatory or other legal requirements.
Consent: where you have agreed to receive marketing communications or allow optional cookies and analytics.
Where we rely on consent, you can withdraw it at any time.
6. Marketing communications
We may contact you about relevant services where you have agreed to receive marketing or where we are otherwise permitted to do so by law.
You can stop receiving marketing communications at any time by contacting us at info@warmhomesgroup.co.uk or by using the unsubscribe option included in the communication.
We will not sell your personal information to third parties for marketing purposes.
7. Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and improve its performance.
Essential cookies may be used because they are necessary for the website to function. We will request your consent before using non-essential cookies where consent is required.
You can manage your choices through the website’s cookie banner or your browser settings. Please see our Cookie Policy for more information.
8. Who we share your information with
Where necessary, we may share personal information with trusted third parties, including:
Website hosting and maintenance providers
Email and communication providers
IT and cloud-storage providers
Payment processors
Accountants, insurers and professional advisers
Contractors or suppliers involved in providing services
Analytics providers, where you have consented
Government departments, regulators, law-enforcement bodies or courts where legally required
These organisations may only use your information for the relevant purpose and must handle it securely.
Our website is hosted using Squarespace. Information submitted through the website may therefore be processed by Squarespace on our behalf.
9. International transfers
Some service providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are in place to protect your information in accordance with UK data protection law.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.
Our usual retention periods are:
General enquiries that do not become customers: [INSERT PERIOD—FOR EXAMPLE, 12 MONTHS]
Customer and project records: [INSERT PERIOD]
Financial and transaction records: normally six years after the end of the relevant accounting period
Marketing information: until consent is withdrawn or the information is no longer required
Cookie and analytics information: according to the lifespan of the relevant cookie
We may keep information for longer where it is necessary to establish, exercise or defend a legal claim.
11. How we protect your information
We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of sending or storing information online is completely secure. You should avoid sending sensitive information through an unsecured contact form or email.
12. Your rights
Depending on the circumstances, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Receive certain information in a portable format
Withdraw your consent at any time
Complain about how we have handled your personal information
Some rights are subject to legal conditions or exemptions.
To exercise your rights, contact us at info@warmhomesgroup.co.uk. We may need to ask for information to verify your identity before completing your request.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate:
Email: info@warmhomesgroup.co.uk
Address: Warm Homes Group Ltd, 1 Graham Road, Dolgarrog, Conwy, Wales, LL32 8JL
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
14. Third-party websites
Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. You should read the privacy policy of any third-party website you visit.
15. Changes to this policy
We may update this policy to reflect changes to our services, website or legal obligations. The latest version will always be published on this page, with the date of the most recent update shown at the top.
16. Contact us
If you have any questions about this policy or how we use your personal information, contact:
Warm Homes Group Ltd
1 Graham Road
Dolgarrog
Conwy
Wales
LL32 8JL
Email: info@warmhomesgroup.co.uk
Telephone: 03333 394632 or 07710 050223